Cancellation Policy

Customers may cancel a confirmed booking up to 24 hours before the lesson start time for a full refund. Cancellations made within 24 hours of the lesson are non-refundable, except in cases of unsafe weather or ocean conditions as determined by the instructor.

Instructor cancellations

Instructors who cancel a confirmed lesson must provide as much notice as possible. Repeated cancellations may affect ranking or result in removal from the platform.

Weather & safety

If conditions are unsafe, the instructor may reschedule or refund the lesson at no cost to the customer.